Sears

Reviews about Sears

• Andrea Arroyo

  Apr, 01 2018
  ★ ☆ ☆ ☆ ☆
  I wished i didn't have to press any stars. I had a bad experience couple of weeks back when an employee told me "he was off the clock" not to ask him any questions, when i just needed directions to find an isle. Now we purchased a work bench, that was smaller than wanted since they discontinued the SS top. When we got the receipt, they gave us the date when it'll be ready for pick up (a month later! Never was told this during the purchase) Called to cancel 2 days later, since it's pointless to wait for something that long that isn't what you originally wanted. Called the store no answer, called the 1-800 CS number, was told i had to go back to the store but they were able to find someone over the phone. Next, i had the unpleasant experience of speaking with "Rocky" who was chewing in my ear the entire time, was RUDE, unhappy to help, sarcastic and had 0 customer service skills. He enjoyed arguing over the phone with me, I repeatedly asked him to let me speak to someone else who would be less bothered to assist a customer but instead he would just ignore me and go silent on the phone. Least to say, I regret opening their card and regret any business I've given them in the past.

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